Terms and Conditions

Cellorama, LLC values its customers and will make every effort to maintain the highest professional and ethical standards. However, Cellorama, LLC regards as invalid any special terms and conditions set forth by any other party, including purchasing, quotations, warranties, or other statements. Cellorama, LLC response to a quotation, purchase order, or inquiry shall not be construed as acceptance of any conditions stated therein.

Disclaimer

Our products are for laboratory use only. They are not approved for human use.

Credit Terms

Net 30 days from the date of invoice to customers with satisfactory credit references.

Standard Products, Equipments & Accessories

To ensure against misunderstandings or delays, always include the model, name, and significant specifications of products when ordering. Also, specify any options desired.

Cellorama, LLC retains the right to change specifications or discontinue products without prior notice and without responsibility for incorporating such changes into equipment previously sold.

Warranty

Cellorama LLC strives to maintain the highest quality standards in all products. We warranty these products against defects in workmanship or materials, and all Cellorama LLC products retain a warranty that is stated in the products’ manual. (Typically, one year for most of the items except for other consumable items such as some reagents, etc.) However, Cellorama LLC hereby specifies that no use or application of any product may be suitable or successful for a specific application and therefore waives all liability in that regard. It is the sole responsibility of the buyer/user to apply the product in a manner consistent with its intended use. Cellorama LLC products are not approved for human use unless specifically stated in writing with accompanying FDA (or applicable) documents. Cellorama LLC assumes no liability or legal, moral, ethical, or fiduciary responsibility for a use of any product of Cellorama LLC in treating or studying humans.

Prices

Cellorama, LLC maintains competitive worldwide pricing. Prices listed for standard items as described are net and subject to change without notice. Prices (in U.S. dollars) do not include shipping charges. Formal quotations are valid for a period of 30 days unless otherwise specified. Purchases may be charged to your VISA, MasterCard, or American Express account.

Taxes

We reserve the right to add any taxes required by local law or ordinance. Institutions operating under tax-free conditions must state the applicable license or contract number and be prepared to furnish necessary exemption certification.

Packaging and Shipping

Equipment is shipped in adequate commercial packing. All packages should be checked thoroughly before being discarded. Packages are shipped through third-parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express), and shipping and handling fees, including adequate insurance coverage, are paid by the customer.

Claims and Returns

Inspect all shipments upon receipt. Missing or obvious damage to products should be noted on the delivery receipt before signing. Concealed loss or damage should be reported at once to the carrier and an inspection requested. All claims for shortage or damage must be made within ten (10) days after receipt of shipment. Claims for lost shipments must be made within thirty (30) days of receipt of invoice or other notification of shipment. Please save damaged or pilfered products until the claim is settled. In some instances, photographic documentation may be required. Some items are time-sensitive; Cellorama, LLC assumes no extended warranty or any liability for use beyond the date specified on the product. Cellorama, LLC assumes no liability for use of the product beyond the conditions specified on the product / product sheet / guide use document. Do not return any goods to us without obtaining prior approval and instructions from our Returns Department.

No cash refunds will be given. See the complete Return Policy.

Return Policy

Products are non-returnable/non-refundable. These products include single-use lab consumables and reagents.
However, if the reason for your return request is a result of our error (you received an incorrect or defective item, etc.), please contact us. Identification of the item(s) by model number, name, serial number and proof of purchase (packing slip number or invoice number) as well as complete description of the difficulties experienced should be written on and a copy of that description must be included with the item. Photographic documentation may be required. Cellorama inspects all requests and reserves the right to refuse it on damaged, misused, or non-resalable items. We will respond quickly with instructions for how to replace the items from your order if the case is a result of our error. We'll also pay the new item(s)’s shipping costs. No refund will be given.

Repairs

Contact our customer information desk for assistance in the repair of your Cellorama LLC products / equipment. Do not return goods until instructions have been received. Returned items must be securely packed to prevent further damage in transit. The Customer is responsible for paying shipping expenses, including adequate insurance on all items returned for repairs. Identification of the item(s) by model number, name, serial number, and proof of purchase (packing slip number or invoice number) as well as a complete description of the difficulties experienced should be written on the return request form, and a copy of the form must be included with the item.

Freight

Unless otherwise stated, the Customer is responsible for paying shipping expenses, additional costs for international shipments, including adequate insurance on all items returned for repair, return or exchange. Cellorama, LLC will cover the freight charges for products for quality issues.

Restocking Fee

For returns that are not quality related, a 15% restocking fee will be assessed.

Credit Issuance

No cash refunds will be given.

Quality Complaints

Samples will be requested, and disposition of wares will be advised following Cellorama, LLC Quality evaluation.
If Cellorama, LLC requests to have wares returned, Cellorama, LLC will advise the carrier and pay for the return.
Cellorama, LLC can also advise that the product be destroyed at the customer’s facility.

Non-Standard Items

Custom products are made to order and may not be returned.

Equipment Items

Units that fail during the warranty period for reasons covered by the warranty will be returned, and Cellorama LLC will either repair the unit or replace it with a new one at no cost to the customer.

Hazardous Materials

Cellorama, LLC will not accept delivery of any equipment that contains or is contaminated with hazardous substances. Please make sure all items are properly cleaned and decontaminated prior to returning to our facility. Decontaminating your equipment can be done by the following methods:

Gas Sterilization (Ethylene Oxide)
Irradiation
Disinfectant wipe down (i.e. 10% Bleach Solution)
Scintillation count (For radioactive applications. Please include isotope data.)

Terms of Site Use

These Terms of Use apply to this website (the "Site") that is operated by Cellorama, LLC. Throughout the Site, the terms "we," "us" and "our" refer to Cellorama, LLC. Cellorama, LLC offers the Site, including all information, tools and services available from the Site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your use of the Site constitutes your agreement to these Terms of Use.

Cellorama, LLC is not responsible if information made available on the Site is not accurate, complete or current. The material on the Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Information on this website may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Cellorama, LLC may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. Any reliance on the material on the Site is at your own risk. The Site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the content of the Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.

You may access, copy, download and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Cellorama, LLC, is expressly prohibited. You may not use contact information provided on the Site for unauthorized purposes, including marketing.

Some features on the Site may require registration. By registering at and in consideration of your use of the Site, you agree to provide true, accurate, current and complete information about yourself.

Some features on the Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Cellorama, LLC immediately. Cellorama, LLC may assume that any communications Cellorama, LLC receives under your password have been made by you unless Cellorama, LLC receives notice otherwise.

Cellorama, LLC makes no representations whatsoever about any other website through which you may access the Site. When you access a non-Cellorama, LLC website, even one that may contain the Cellorama, LLC logo, please understand that it is independent of Cellorama, LLC and that Cellorama, LLC has no control over the content on that website. In addition, a link to a non-Cellorama, LLC website does not mean that Cellorama, LLC endorses or accepts any responsibility for the content, or the use, of such a website.

Cellorama, LLC reserves the right, at its sole discretion, to change, modify, add/or remove any portion of these Terms of Use, in whole or in part, at any time, by posting revised terms on the Site. By using this website, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current terms to which you are bound.

YOUR USE OF THE SITE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CELLORAMA, LLC OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. THE COMPANY DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE SITE OR THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK AND THAT THE SITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THAT CELLORAMA, LLC WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SITE, OR ANY OTHER SITES YOU ACCESS THROUGH A LINK FROM THE SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITE, CELLORAMA, LLC REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF CELLORAMA, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

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