Privacy Policy

Thank you for your interest in www.celloramatech.com. We take your privacy very seriously and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use, and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use, and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any website not operated by Cellorama, LLC to which the site links or that links to the site.

Information Collection and Use

1. Why do we collect personal and non-personal information?

To provide and operate the service.
To provide our users with ongoing customer assistance and technical support.
To be able to contact our visitors and users with generalized or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

2. How do we collect and store our site visitors’ personal information?

We collect information from you in several different ways on this site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. By using our site, you consent to our use of these tracking technologies as described below:

(a) Registration and Ordering. Before using certain parts of any site or ordering products, you must complete an online registration/contact form. During registration, you will be prompted to provide us with certain personal information, including but not limited to your name, shipping, and billing address(es), In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

In addition, we maintain information about products that you have purchased. We collect information when you create a user account, complete an online form, sign up for a newsletter, submit a comment, interact with us on social media, give us information at a trade show or make a purchase.

Like many websites, our servers automatically capture your IP address when you visit us. We may also store information about your computer, browser and operating system.

Our company is hosted on the Wix.com platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standard set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may collect information from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers , fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: requesting us to notify you of new product(s), or product accessories to sign up for email newsletters and special offers.

(c) Cookies and Other Technology. Like many sites, the Site employs cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage. Our site-visitors can accept or decline non-essential cookies on our site. Cookies are used for important reasons, such as:

To provide a great experience for visitors and customers.
To identify registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive.

Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and purchase those products. If you do this, we keep a record of your browsing activity and purchase. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”

Click here to view which cookies are stored on our site visitors' computer.

(d) Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. For example, any electronic image on the Site, such as an ad banner, can function as a web beacon.

(e) We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

(f) Log Files. As is true of most websites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. An IP address may indicate the location of your computer on the Internet.

(g) Product Testimonials. You may choose to submit a product testimonial. If you decide to share a testimonial, we will ask for your consent to share your name and affiliation. Submitted testimonials will feature only your name and affiliation which will be visible to other users (contact information such as email address will not be provided). Also, any personally identifiable information that you submit as part of the testimonial can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your testimonial. We believe you can post a helpful testimonial without disclosing any personal information.

3. How do we use, share and disclose our site visitors’ personal information?

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the Site’s content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to the Site.

(b) Communications with You: We will use your personal information to communicate with you about the Site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws. And any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you of new products, features of the week/month, etc; to sign up for email newsletters and special offers; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details).

Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

(c) External Use. We want to provide you with excellent service and to offer you a great selection. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Celloramatech.com, control, except that:

(i) As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, Wix.com platform use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)

(iii) We may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Site for illegal reasons or to commit fraud.

(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it’s possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

(vi) Third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

Data Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the URL address of the web page.

While the Wix.com platform uses encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Please be advised, however, that the Internet is continually evolving. We make every effort to secure your data with the latest tools at our disposal, but we cannot guarantee that information will always be safe from hackers. We will not assume liability for the disclosure of your information due to errors or unauthorized acts of third parties during form transmissions. It is your responsibility to guard your password, and you are responsible for unauthorized use of your account with your password.

Opt Out / Corrections

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; (c) stop processing your data anymore, and/or (d) disable your account to prevent any future purchases through that account. You can make these requests at the contact section of the Site www.celloramatech.com. Or please contact us at info@celloramatech.com.

Please do not email your credit-card number or other sensitive information.

Please understand that it can take a few days to process your opt out request. And, even if you opt out, we may still contact you about any purchasing activities, orders or other transactions.

Offline Collection, Use & Disclosure of Information

As you might expect from us, the majority of information that we collect is obtained through the Site, and this Privacy Policy applies only to that online collection of personal information. We also may collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need to place the order or to answer the question. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn’t discuss or try to predict all of those methods or uses. As we mentioned, we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

In a Nutshell

Rest assured, Cellorama LLC never shares your information with anyone else — ever. We never sell, trade, rent or transfer your information to a third party for marketing purposes. We only have access to or collect information that you voluntarily give us via email or web form or other direct contact from you.

Unless you ask us not to, we may contact you in the future to let you know information about the Cellorama LLC products (such as improvements and updates), additions or software updates, new products, special sales or other interesting developments.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page. We reserve the right to modify this privacy policy any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here hat it has been updated, so that you are aware of that information we collect. How we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Us

If you have any questions or comments regarding our privacy practices, you may contact us at:

Cellorama LLC, 70 Lodge Street, Milton, MA 02186-4532 / USA

+ 1 (617) 615-5071, info@celloramatech.com

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